Hello again, please take a read here as I am super important! :)
We offer FREE SHIPPING ON ALL NZ ORDERS
Within New Zealand (the homeland) all shipping is tracked.
BOARD SHIPPING & TRACKING: Our board shipping includes tracked delivery as many are unique and irreplaceable ~ we would really like you to be able to track it down if anything goes astray! Once your product has left our hands, it is then the responsibility of our courier and postal services. However, we really, really want your new board to get from us to you as safely as possible so tracking is a must!
FULL SET UP includes shipping of the trucks, wheels, bearings, nuts & bolts needed to assemble your board. However, the boards are flat-packed to avoid huge increases in shipping due to the size increase of an assembled board.
Coming soon: A guide for setting up your new board ~ turning your flat pack board into a rolling wonder.
AN IMPORTANT NOTE ON TAXES & DUTY:
Although tax is included in our prices for New Zealand customers, some countries may charge VAT, tax or duty when you receive your item. Unfortunately this is uncontrollable and is imposed by your government for countries outside of your free trade agreement. Please consider your purchases with this in mind.
Tees: We print our apparel in-house (literally in our garage!) and try to keep every run of t-shirts in stock at all times (until they reach the end of their edition.) As we are based in a small town at the top of the South Island - and roads between Blenheim & Christchurch are still out of action due to the Nov 16 Earthquake, this may add a day or so to the usual shipping times.
If in New Zealand, we hope that your tshirt would arrive within 2 - 3 work days of your order placement. We will send you your tracking code once your order is on your way so that you can watch it's progress :)
For Australia, please allow up to two weeks (maximum!) from your order date, for WORLD orders, make that three. Sometimes Standard Post can be a little slow.... COURIER UPGRADES will halve the wait time on your t-shirts!
BOARD TURNAROUND: For our one of one art boards, we will ship out to you within a day of your order. The only anomaly to this is if the board is currently part of an exhibition. In this case, the board description will show an approximate shipping date. For hand-built barrel boards - which are made to order - please allow 2 to 4 weeks for the production of this specialty product.
Special date in mind? If you have a birthday, you're heading off somewhere or need our order by a certain date, please let us know in your order, add Courier Upgrade & we will see what we can do for you.
Boards: We occasionally use bubble wrap which has had a past life i.e the protective layer wrapping your board has also protected something else. We save it from the rubbish bin & upcycle other store's packaging. So if you see a couple of rips, or a little leftover cellotape, this is why! We don't want to send you a recycled product in a brand new piece of plastic. All maple, wine-barrel and hard wood boards will also be packaged in a strong cardboard box to maximise it’s safety. Bamboo longboards are packaged solely in layers of recycled bubble-wrap with an outer paper coating. In case of damage during its’ journey, we recommend choosing the Courier Shipping option so that the shipping provider has more accountability.
Tees: Your tshirt will come in our custom stamped brown paper bag with a plastic (yikes) NZ Post Bag. This ensures your tshirt is not stained, wet or marked on it's arrival, essentially saving the tshirt itself. We are, however, looking more into paper bag services with our shipping providers.
If you have any questions or concerns, please talk to us, we're a pretty friendly crew!