Hello! Please take a read here for important details regarding your order:
Covid 19 Shipping Update
As Marlborough is currently at Level 3 we are shipping once again. There may be shipping delays while our courier service works through a large amount of deliveries.
We're focussing on ensuring the safety of our team and the wider community truly appreciate your patience - and each and every order. This is a family run business and at least one of us does a little happy dance every time you choose to buy from us. We value you all so much!
- SHIPPING DETAILS
- TAXES & DUTY
As many of our boards are one of a kind and all unique in their own right, we ship using tracked delivery. We would really like you to be able to track it down if anything goes astray! Once your product has left our hands, it is then the responsibility of our courier and postal services. However, we really, really want your new board to get from us to you as safely as possible so tracking is a must! This is accounted for in our shipping charges.
FULL SET UP boards include shipping of the trucks, wheels, bearings, nuts & bolts needed to assemble your board. However, the boards are flat-packed to avoid huge increases in shipping charges (due to the size increase of an assembled board).
Coming soon: A guide for setting up your new board ~ turning your flat pack board into a rolling wonder.
Tees, Totes and other Good Things:
All of our goods that are shipped to you are tracked and couriered. Once your goods have been dispatched, you’ll receive an email confirmation and a tracking code. This should allow you to keep track of your order! Our domestic (New Zealand) deliveries are usually overnight or, at most, two working days to reach you from dispatch. Please allow for longer overseas (one week for Australia, two weeks or more for the rest of the world).
Don’t forget that taxes may apply for you to receive your goods overseas depending on the destination country - please see our Taxes & Duty section for more information.
Although tax is included in our prices for New Zealand customers, some countries may charge taxes (such as VAT) or duty when receiving your item. Unfortunately these are outside of our control and imposed by your own government for countries outside of your free trade agreement. Please consider your purchases with this in mind.
For overseas deliveries, please keep an eye on your tracking. If taxes or duty of some description is being charged, customs should reach out to you but does not always. Contact your local postal service for how you can pay the duty to receive your goods.
Tees & Totes:
If in New Zealand, your t-shirt and/or tote bag should arrive within 2 - 3 work days of your order placement. We will send you your tracking code once your order is on your way so that you can watch its progress :)
Outside of New Zealand, please allow up to two weeks from your order date for Australia and three weeks for WORLD orders.
For 'one of one' art board orders, we will dispatch within 1 - 2 days. The only anomaly to this is if the board is currently part of an exhibition. In this case, the board description will show an approximate shipping date.
For hand-built barrel boards and bespoke macrocarpa or blackwood decks: your board may be made to order - please allow 10 working days for the production of these speciality products. Most likely, we'll be holding one in stock but occasionally we need to make you one from scratch.
All of our leather goods are shipped directly from the source to you. For any goods from The Loyal Workshop or Duffle and Co., please allow 7 - 10 working days for the goods to reach you. At times these goods are being shipped directly from their fair trade workshops overseas, other times from within New Zealand so the shipping timing can vary. You will always receive a shipping tracking code once the goods have been dispatched.
Please note that any goods on back-order will require a few weeks to reach you. If this is going to be the case, we'll be in touch with you to let you know as soon as we can!
Any questions or concerns, please feel free to email us directly at email@example.com and we can assist!
All Duskies sunglasses and related goods are shipped directly from the source to your door. Please allow around 3-5 working days for the goods to reach you!
Special date in mind? If you have a birthday, you're heading off somewhere or need your order by a certain date, please let us know at the time of purchase and we will see what we can do for you.
We occasionally use bubble wrap which has had a past life i.e the protective layer wrapping your board has also protected something else. We save it from the rubbish bin and upcycle other stores packaging. So if you see a couple of rips or a little leftover sellotape, this is why! We don't want to send you a recycled product in a brand new piece of plastic. All boards will also be packaged in a strong cardboard box to maximise their safety.
Tees, Totes and All Good Things
Any other goods you purchase online from Paper Rain will come delivered to you in a compostable r3pack shipping bag - made from plants! They are matte black and are both home and commercially compostable. SO much awesome!
If you have any questions or concerns, please talk to us, we're a pretty friendly crew!